• Orders are dispatched from Mondays to Fridays
      Estimated delivery time is 1-3 DAYS and Rest of Europe 4-6 DAYS
    • P&P charges will be added to the order:
      – Spain, Andorra, and Portugal: free delivery for orders over €100
      *We do not deliver to the Canary Islands.
      – Europe: €20
      – United States & Canada: €35
      – All other countries €39
    • You can pay by Credit Card, PayPal, or bank transfer
    • You can return or change items that have not been used within 14 calendar
      days of the date of receipt of the product. Once this time limit has passed, no
      item purchased through our online store may be changed or returned.
    • Where products are returned, they must be in the same condition in which
      they were originally delivered, new and unused, with all labels intact and with
      all their respective accessories.
    • The cost of returning items shall be borne by the Customer and shall be
      deducted from the sum refunded following the acceptance of the return of the
    • Sur/Sac will only bear the P&P charges where the items delivered are
      erroneous or defective.
      Send us an e-mail to shop@sursac.es stating the reference number to be
      returned or changed. We will be delighted to help you to FIND A SOLUTION.
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